Support
Help with downloading, licences and recording.
Before you write
Please include your app version and your Windows version. Log files are in %APPDATA%\JeetScreenRecorder\Logs.
Common problems
I did not receive my licence email
Check your Spam or Promotions folder. If it is not there, write to us with the email you used at checkout and your payment reference, and we will resend it.
Activation says my licence key is invalid
Copy the key exactly as it appears in the email (JEET-XXXX-XXXX-XXXX) with no extra spaces, and make sure you are online. If it still fails, contact support.
My licence is already on another computer
A licence works on the number of devices shown on the Pricing page. If you changed computers, contact support and we will reset the device.
The app says it cannot reach the licence server
If you were already activated, keep working. The app uses its saved activation for a limited offline period and checks again when the internet returns.
My video has no sound
Open the audio settings and use the audio level test. Check that the correct microphone is selected and that Windows allows desktop apps to use the microphone. The app shows a notice after saving if the sound was silent.
My webcam does not appear
Another app may be using the camera, or Windows camera privacy may be switched off. Close the other app, allow desktop apps to use the camera, then use Detect and Test camera in the app.
Recording is slow or choppy
Choose a lower preset, such as 1080p at 30 FPS or Low-End PC, or lower the quality. Close heavy programs while recording.
A recording stopped unexpectedly
Open the app again. If an unfinished recording is found, it will offer to recover it.
A hotkey does not work
Another program may already use that key. The app shows a message when a hotkey is taken.
Ready to Start Recording?
Try Jeet Screen Recorder free for 7 days. Buy a licence when you are ready.